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Our Sustainability Commitment

At Botanical Chemist Palm Cove, we are dedicated to promoting a healthier planet while meeting your health and wellness needs. Our sustainability practices ensure that the products we create and compound in-store contribute to a greener, more responsible future.

Eco-Friendly Packaging

We use recyclable, biodegradable, or reusable materials in our compounded products, wherever possible, to reduce waste and minimize our environmental impact.

Sustainably Sourced Ingredients

Our compounded products are crafted with responsibly sourced, high-quality ingredients. We prioritize partnerships with suppliers who share our commitment to sustainability.

Ethical Practices

• Fair Trade Focus: We support ethical labor practices and fair trade by partnering with reputable suppliers that ensure transparent supply chains.

Carbon-Conscious Operations

• Carbon-Conscious Shipping: We collaborate with shipping partners who offset carbon emissions and prioritize electric vehicles or energy-efficient infrastructure to reduce our carbon footprint.
• Energy Efficiency: Our operations are designed to minimize energy use and leverage energy-efficient sources.

Safe Disposal of Medications

We participate in the Return Unwanted Medicines (RUM) Bin Program, an environmentally responsible way to dispose of expired or unwanted medications:

• How It Works: Simply bring or ship your unwanted or expired medicines to our pharmacy, and we’ll safely dispose of them through the RUM program.
• Why It Matters: Proper disposal prevents contamination of water systems and protects the environment by ensuring medicines don’t end up in landfills or waterways.

Empowering You to Make a Difference

• Recycle: We encourage customers to recycle product packaging in their local recycling programs. As part of our loyalty rewards program, we offer discounts for returned containers.
• Reuse: Many of our containers and boxes are designed to be reusable or repurposed to extend their lifecycle.

By choosing Botanical Chemist Palm Cove, you’re supporting a business committed to protecting the environment, promoting ethical practices, and ensuring the safe disposal of medications. Together, let’s take steps toward a healthier, more sustainable future.

Product Information

1. Is this product in stock?
The availability status is displayed on the product page. If it's out of stock, you can sign up for a restock notification.

2. How do I know if this product is right for me?
We recommend consulting your doctor or pharmacist before purchasing. You can also contact our pharmacists on (07)40590077 for advice.

3. What are the key ingredients in this product?
You can find the list of active ingredients in the “Ingredients” section of the product description or from the consumer medicines information leaflet (CMI) wherever available by contacting one of our friendly pharmacists.

4. Are there any known side effects?
Potential side effects, if applicable, are listed under the “Warnings” or “Product Information” section. Always read the label and follow the directions  for use. Consult a healthcare professional if needed and if symptoms persist.

5. Is this product suitable for children/pregnant women/people with allergies?
Check the product information leaflet details for suitability and consult our pharmacists for personalized advice.

Usage and Instructions

6. How do I use this product?
Instructions for use are provided in the product description and/or the consumer medicines information (CMI) leaflet. Please read the label and follow the directions for use or consult your healthcare provider.

7. How long will this product last?
Product usage duration depends on the dose and frequency of use advised by the manufacturer. Please refer to the packaging and consumer medicine information (CMI) leaflet for more details.

8. Can this product be used alongside other medications?
Consult your doctor or pharmacist before combining medications, vitamins or supplements.

Pricing and Discounts

9. Is this product covered under any promotions or discounts?
Check the product page for applicable discounts or bundle deals.

10. Why is this product more expensive/cheaper than similar ones?
Prices vary based on brand, quality, and active ingredients. Rest assured, all our products are genuine and sourced from trusted suppliers.

Shipping and Delivery

11. Can this product be shipped to my location?
Yes, we ship across Australia and internationally. Please check with your country of origin for any restrictions prior to placing any orders.

12. How soon can I get this product delivered?
Delivery times depend on your location. Estimated delivery dates are provided by Australia post with tracking available via the Australia Post tracking application.

Returns and Refunds

13. Can I return this product if it doesn’t work for me?
Unopened, undamaged and unused products may be returned within 14 days with receipt. Prescription medications, sanitary items and certain pharmacy medicines are non-refundable.

14. What should I do if the product is damaged upon delivery?
Contact us immediately with photos of the damaged product, and we’ll arrange a replacement or refund.

Prescription Products

15. Do I need a prescription to purchase this product?
If a prescription is required, it will be indicated on the product page. A valid Australian prescription must be provided.

16. How do I provide my prescription for this product?
You can upload your valid Australian prescription during checkout or email it to us after placing your order.

Product Reviews and Feedback

17. Can I read reviews for this product?
Yes, customer reviews and ratings are available on the product page.

18. How do I leave a review?
Once you’ve purchased the product, you’ll receive an email invitation to leave a review or you can do so on the product page.

Additional Help

19. Can I speak to a pharmacist about this product?
Yes, our qualified pharmacists are available to answer any questions. Please contact us via phone using (07)40590077 or email with palmcove@botanicalchemist.com.au

20. Can I request more information about this product?
Absolutely. If you need additional details, feel free to reach out to us directly at helpdesk@botanicalchemist.com.au